Broadband allows you to complete your task of downloading or uploading large-sized files or multimedia content web pages much faster than a Dial-up Internet, 2G and 3G connections and thereby saving your valuable time, and giving you a superior internet experience.

Fixed wireless broadband provides high speed Internet access without cable, fiber or phone-line connections. Data is securely transmitted wirelessly for two-way communications cable of data, video and voice.

You can contact our Customer Care team at +91 80980 46969 or you can write to us at support@vellorenet.com for any queries, complaints or requests.

You can apply for a new connection through our Broadband Plan Page as well as Contact Us page on our website or call us directly at our Customer Care number +91 80980 46969. You can also email us at support@vellorenet.com

We deliver internet speeds of up to 100 Mbps. We offer an array of broadband plans to suit your internet needs. We also offer dedicated leased line services. Whether you are a business or home user, you are sure to find a package that takes care of your needs!

Our field team checks whether your area is covered under our fiber network. If it does, it takes 1-3 working days to get your connection up and running. We try our best to ensure the installation happens as early as possible, however in case we need to deploy special infrastructure for your connection, we might be delayed.

No. VELLORE NET does not provide the Router. Customer can buy Router/ Accessories recommended by VELLORE NET or any other equipment of equivalent specifications.

For a new connection, you will need to submit:

  1. Proof of identity
  2. Address proof
  3. 1 Passport size photo

While the packages are designed to give unlimited broadband experience to the subscribers, few customers may use excessive amount of the data transfer, causing traffic congestion on the network. In order not to impair the experience of other users, a Fair Usage Policy is applied. This helps to give the desired Internet usage experience to all users, especially since broadband is a shared bandwidth experience and the over-usage of a group of customers must not affect the rest of the users.

You can reach our support team in multiple ways:

  • Call us at our Help Line Number +91 80980 46969
  • Send us an email at support@vellorenet.com
  • Visit our local office in Sathuvachari, Vellore.

You can access My Account section from the home page of our website www.vellorenet.com and login to access your account.

Your Customer ID is the unique user id allotted to you by our CRM and Billing System at the time your account is registered with us initially.

You can reset your password by clicking on the ‘forgot your password?’ link on the account login page on our website www.vellorenet.com. A link to reset the password will be sent to your registered email id.

You can Login to My Account section for our website and from there you can see your data usage details upon login. The data is recorded for each session.

For making online payment, please follow the steps below:

  1. Login to our website www.vellorenet.com
  2. Click on ‘My Account/Bill Pay’ option on the home page
  3. Login with your registered user id and password
  4. Select the ‘Payment Gateway’ option from your account home page
  5. On submission, you will be re-directed to our payment gateway options
  6. From there, you can select your preferred mode of transfer and complete the transaction.

Yes, the plan can be changed anytime. You can give us a call at our helpline +91 80980 46969. Our support team will guide you on the process.

However, if you change your plan in the middle of an active subscription, you will lose money. So, it is advisable to change your plan only when your current subscription ends.

Our billing cycle is 30 days. All our services are on pre-paid basis.
To avail our services, you will have to pay a month in advance.
Existing users can avail of uninterrupted services by paying on or before the due date.